At Glatt Kosher Store, your satisfaction is important to us. We strive to provide the freshest and highest-quality kosher products. Please review our return policy carefully.
14-Day Unopened Package Policy:
You may return most eligible items within 14 days of purchase.
To be eligible for a return, the item must be unused, unopened, and in its original, sealed packaging.
A valid receipt or proof of purchase is required for all returns.
Wrong Items Received:
If you receive an item that is different from what you ordered, please notify us immediately upon discovery.
We will arrange for the correct item to be provided or issue a full refund for the incorrect item.
The incorrect item must be returned to us, preferably in its original packaging if possible.
Defective or Damaged Items:
If you receive an item that is defective, damaged, or spoiled upon arrival, please contact us within 24 hours of receiving your order.
We may request photographic evidence of the defect or damage.
Upon verification, we will offer a replacement, store credit, or a full refund for the defective item.
For health, safety, and quality control reasons, the following items are strictly non-returnable:
Frozen Food: All frozen food items are final sale and cannot be returned or exchanged. Please inspect frozen items carefully at the time of purchase or delivery.
Perishable Goods: (e.g., fresh produce, dairy, bakery items) once they have left the store or been delivered, unless they fall under the "defective or damaged" category upon immediate receipt.
Opened or Used Items: Any item that has been opened, used, or whose original seal has been broken (unless defective).
Clearance or Sale Items: Items marked as final sale or clearance may not be eligible for return.
Contact Us: Please contact our customer service team as soon as possible via:
Phone:
Email:
In-Store: Visit our customer service desk during business hours.
Provide Details: Be prepared to provide your order number, the name of the item(s) you wish to return, the reason for the return, and any relevant photos (for damaged/defective items).
Return the Item: Our team will guide you on how to return the item(s). Depending on the situation, this may involve bringing the item back to the store or arranging for a pickup/return shipment.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund/exchange.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days (e.g., 5-10 business days), or an exchange will be arranged.
We appreciate your understanding and cooperation with our return policy. If you have any questions, please do not hesitate to contact us.
